Customer Testimonials
I recently had the worst experience at San Diego Chrysler Dodge Jeep Ram, and I feel compelled to share my frustration. I visited the dealership on March 26, 2025, to look at a Jeep Wrangler. Initially, I declined an offer of over $19,000, but after an email from Mike Haffey the general sales manager promising a price on the market of $14,888 with no hidden fees, I decided to go ahead with the purchase later that day.
To my shock, just minutes after leaving the dealership at 7:10 PM, I discovered the Jeep had a significant engine issue. The treatment I received from the staff ... Read More DealerRater - May 11, 2025
Gosh. For the last six months I’ve owned a Jeep Willys. I thought I got a great deal with an honest and friendly salesperson. Today, as I went to upgrade my Jeep to a Rubicon at a different dealer, I was shown my deal from SDCDJR which was applauding. The deal was so corrupt and it shows I’m now $66K in negative equity when I put money down plus their $15K rebate. I trusted this location namely “Albert” and I got screwed. The shame and disappointment I feel is overwhelming. I pray the salespeople there are safe, but ... Read More DealerRater - Apr 26, 2025
We have at leased three vehicles from this dealership. The experience has been professional and comfortable. Everyone has been excellent from the sales person shout out to Sebastian M. to every one of the managers. They treat you with respect and they answer any questions that you have. The whole process has been positive. From the beginning of a lease to returning the lease. They are head and shoulders above the other dealers in San Diego.
Had my Jeep Cherokee in for lift gate recall a few months ago and now it doesn’t work at all. I have made 8 calls and left 8 messages over the past three weeks and still no contact from the service department.
If I could give negative 10 stars I would but I can't. Brought my 2021 Jeep Gladiator Mojave on September 12, 2024 for oil change, tire rotation, and wheel alignment. After the service, I did a front to back walkaround and everything looks good. I never thought about checking the top. Brought it straight home into my garage and didn't use it for three days. On the third day, I noticed something odd with the roof rack. Upon further inspection, found both the driver and passenger side rails of the roof rack dented. Worse on the driver side than on the passenger ... Read More DealerRater - Dec 24, 2024
I'm from Denver and was in San Diego dropping my daughter off at college when I received a coolant warning light. Not wanting to drive 1200 miles through the dessert with a potential issue I attempted to get a last minute service. Got an appointment at Kearny Mesa Dodge, but when I arrived they said they could not look at my truck for three days and would not help at all. I went to S.D Dodge where Service Advisor Turner "GeGe" took great care of me, she had a mechanic look at my truck and I was ... Read More DealerRater - Sep 7, 2024
My experience at the dealership itself was great. Quick service and they did solve my cars problem. However, it took 6 months to get my part which they did not clearly express to me in the beginning or throughout those 6 months. I called nearly every week with no response. I really just wanted a gauge of how long it would be until I got the part. I was initially told it could take days or a month or two. I did not expect 6 months and was not kept in the loop at all.
Diagnosed my vehicle as needing a new Selectrac switch. Quoted 500 for the switch and 800 for the labor. Inspected the switch myself and it was unplugged. Switch worked fine when plugged back in. Mechanic obviously did not inspect the switch when performing the diagnostic. I requested my diagnostic fee back and haven’t heard from them since. I called repeatedly and they don’t answer.
The dealership was wonderful, specifically, Gigi. She took meticulous notes of symptoms I described and assured me tha the best tech (Mike) would be able to suceessfully diagnose the problem(s). Communications was excellent, and she explaned what my Max care extended warranty covered. I came here because another local dealership had such a huge backlog. Glad I came here. I will return, if I need future service. Thank you!
SD CDJR was able to get my grand Cherokee in other shops weeks before other certified dealers. In addition they worked on my jeep quickly, fixing every issue while still giving me weekly updates. They even fixed a steering issues another dealer said didn’t exist. I will be bringing my jeep to SD CDJR moving forward.
Everyone is so nice and professional. The work always gets done on time. Very good communicators.
everyone is really nice and Dejuam is very polite and patient. Everyone is also helpful
My 2023 jeep grand Cherokee was crash wile it was at the dealer it took about 2 weeks for it to be fix we had a rental they pay for it but we where not comfortable we need it our car and because of that we didn’t even got an apology form no one we have meet with one of the managers but we didn’t got nothing from him everything was just sweep under the rug that way we are not satisfied with this dealer
I dropped off my 2015 Jeep Patriot on October 5, 2023 due to a small ticking noise. I have been a customer here since I purchased my vehicle brand new off the lot April 12, 2015. I took my car here for every maintenance issue, every problem. EVERY TIME. The first few years were great. My service tech was Liz and she was fantastic. Once she left, the good service ended and the problems began. This last time was the absolute worst experience I have ever had.
The dealership had my vehicle for months. Literal months. In the first month I had over 30 phone calls, ... Read More DealerRater - Mar 19, 2024
Kathleen was very communicative and helpful. Even though my car was in for a total of 2 days, I had peace of mind knowing the problems I brought it in for would be addressed and fixed. I generally have bad experiences with dealerships but Kathleen was very helpful and honest.
My buying experience was phenomenal. I couldn’t have asked for a better place to get a vehicle! Thanks again.
Good service and responses from staff. Explained my options up front and advised me on best resolution.
I chose this dealership because past experiences with Poway Jeep were unsatisfactory. Appointment times were queued a week out, but once the car got into the service bay it was wrapped by noon. The waiting room had excellent coffee and comfortable chairs that made the stay a pleasure.
I took my pick up in due to a broken cab heater and to replace a cabin air filter. After a week in the shop with zero communication until the day before my intended departure and $3500 worth of servicing, I drove home for two days with a still non-functioning heater.
My service advisor, Gabriel Ceballos, is awesome; very knowledgeable, great customer service, went above and beyond during this most recent visit. The service done today was done quickly and correctly, and it only took about an hour.
Took my Jeep to get an emergency looked at a possible smoking issue from the coolant system. They kept it for 4 days, the service advisor got fired, and their technician said they found nothing wrong with it. I didn't get a phone call my vehicle was ready so I drove up there to grab it. I was charged $300 for a clean diagnostic.
I took my Jeep to another mechanic and found out I had a cracked heater core that could have been fixed in a few hours. I had to investment $300 for a rental car, $300 for the diagnostic, and ... Read More DealerRater - Mar 8, 2024
There were able to handle the scheduled oil change. There was a radio recall/update that they were going to but ended up saying they were understaffed to handle unless I waited another 2 hours. I will schedule to fix the update/recall at the next oil change. Very nice and courteous staff
I had a few issues with my ram 3500, diesel. They booked me an appointment, and so at $400.00, I towed it there. A few days later, the service advisor told me that they wouldn’t have a diesel mechanic for 3 to 4 months. THEY SHOULD HAVE TOLD ME THAT prior to booking the appointment.
After multiple attempts to reach the service advisor by phone, I went down and explained that I just needed some codes cleared. One would assume any tech could perform a simple task like that. The advisor at the rest said no problem, and that my truck would be ... Read More DealerRater - Feb 24, 2024
Great experience. Everything was done in a timely manner. Thank you for the amazing work.
The entire sales team especially Mark & Albert were wonderful to work with. This was my 4th Jeep purchase.
Horrible costumer service! Don’t go there, they wanted 18,000 for a transmition, we went somewhere else and it costs us 3,000. They also never answer the phone.
The service I requested was performed in a timely manner. My wait time is fairly short.
I took my 2010 Jeep Wrangler Unlimited Sahara in roughly 3 weeks ago to address 2 recalls I needed to take care of and a check engine light with Evap System Leak codes. GiGi was great as my service mgr in getting me in there and later explaining what needed to be repaired. Since picking up my Jeep all has been well (fingers crossed) to date. The drop-off and pick-up both went smoothly. Would recommend their service dept for sure.
I made an appointment for an oil change and I was taken in right on time. My oil change was completed along with the vehicle inspection in a timely manner. Everyone was very polite!
I have my jeep serviced here regularly but ran into an issue with my last appointment. No communication on timing to complete the service from Gigi and couldn't get a return call. I had to go in person to pick-up but they stated my car wasn't ready and I needed it back after 2 days for a 60k mile service. Alex Peralta stepped in to help and took care of everything. He was professional, kind and did a fantastic job of making the situation right! Service advisers here are always kind and nice to work with... I just ran ... Read More DealerRater - Feb 15, 2024
This is one of the shadiest dealerships I have ever delt with. I went in for service and decided to up grade my 2018 Wrangler that I purchased at the same dealership to the new 2024 4xe. This time around I decided to lease. After going back and forth on the different models and pricing all with the 15,000 miles a year pricing the Sales manager switched it on the last quote. When I was in with finance I mentioned that this was changed. The finance manager said "oh hold on" he got up from his desk and went out to ... Read More DealerRater - Feb 15, 2024
Super helpful and nice with my service. I have Kathleen and she was so kind!
Gig was my host and she did an absolutely amazing job. Top notch service all around!
Jeff Turner made the entire deal work smooth. I was very impress with the entire team at San Diego CDJR.
Worst service I ever had at a dealership. I made an appointment and ask them how long it’ll take for my oil change and tire rotation. They told me it’ll be done in two Worst service I ever had at a dealership. I made an appointment and ask them how long it’ll take for my oil change and tire rotation. They told me it’ll be done in two hours. I came back in two hours, and my car was still parked in the same spot. I replied to the text for updates and asked how much ... Read More DealerRater - Feb 2, 2024
I have two cars need to be serviced So I took them both one after one to San Diego Jeep 2023 wrangler 4xe and 2023 grand Cherokee 4xe and that when I met with Kathleen the service advisor. she was awesome, experience, and a great customer service. I really appreciate it. San Diego Jeep and I highly recommend it.🍾🥂🥂
Jeep did not know how to fix my 2018 Jeep Grand Cherokee. The exact wording was we refuse to work on the car "please take to an electrician shop, they might know better on this issue". I still got charged $1,100 for fixes, Jeep cooperation could not advise on the fixes either.
My Service Rep, "GG" was highly competent and kept me up to date on the servicing of my Ram. Thank you!
The service was very good and they kept me abreast of everything. Thank you very much.
I was sold a Raptor with a clear Carfax, but found out it was involved in an accident after trying to trade it in. I was told that dealerships cross verify information with multiple car reporting companies to verify the vehicle's information. I would like resolution regarding this issue.
The staff is alway courteous and helpful. Scheduling handled well. The time for oil change and maintenance check was almost 2 hours.
All the people I worked with - sales and finance - were all prompt, informative and reasonable.
I received good and timely service from service advisor. My car was done within the day.
Last time I took my car in to San Diego Chrysler Dodge Jeep Ram for 3 repairs and brought it home with 6 new issues (like 3 years ago). Took over 9 more visits to get the new issues fixed. Took it back 5 times to try and get my AC fixed (was working when I brought it in). Every time, the techs said it was something different and I would have to make another appointment to bring it in. The last time, their techs said the problem was my instrument cluster and told me it could not be fixed...SORRY!. I finally, took my ... Read More DealerRater - Dec 21, 2023
excellent service and communications during this repair for my 2021 Jeep grand Cherokee 4x4 suv
Completely unprofessional, unreliable, and refused to communicate about my car repairs. In addition the manager mocked the fact that we are a military family who was going to miss a Thanksgiving gathering because we had no vehicle for my family. He said I can pay out of pocket for a rental ($50
a day) and he doesn't see the problem. This manager only corresponded via text. Absolutely, unprofessional and at time sarcastic. We have live in several states and this is the worst experience we have had with a Dodge Dealership. Except for YaYa who tried to assist us and ... Read More DealerRater - Dec 8, 2023
Rob was extremely professional and helpful. He made sure I understand all the information, responded to all my questions and stayed past work hours so I can leave with my new car.
Everytime I have taken my ram in for service. The staff has been friendly, courteous, and explain in detail about what's is happening with your vehicle. Top notch grew. Gigi, was especially helpful. Thanks Dodge.
It was time for my oil change on my 2020 Jeep Wrangler Rubicon and the Dealership reached out to me to schedule my appointment on the very day I intended to call. I was able to schedule the appointment for the next morning and received exceptional service from Daejon. He facilitated the service, and he noted that my tires were close to needing to be replaced. I had already planned on doing so and had gotten preliminary pricing elsewhere. Daejon found better tires at a better price than I had planned on paying to another tire company. My tire replacement and ... Read More DealerRater - Nov 12, 2023
I went for my free service and I ended up paying 160 dollars for oil change and tire rotation; I showed the guy two papers they made me buy when I got my Jeep and none of those were for the free service. That’s very bad
Jose Reyes my service advisor did an outstanding job! We came in for an oil change and inspection, Jose provided excellent feedback rhroughout the visit. We also decided to change out the engine and cabin air filters. The whole effort took less than an hour. Thanks for the terrific service!
Management claims car is “normal” after $4500 (misdiagnosed) repair did nothing to fix issue, now our calls are being ignored.
Great customer service from the service department. Easy to make an appointment. for my oil change and it was done quickly with little wait time!
Gigi was wonderful to work with and especially great on keeping me informed of status of my vehicle and options available.
This dealership seem to be very clean and organized. A little bit expensive. But I prefer dealership mechanic..
Efficient service. service rep. Was very friendly and answered all my questions. Seems expensive, just like everything else.
Suggest anyone to stay away!!! This is a dishonest, rude, and unprofessional dealership!!!
10/7: I found a pre-owned Hybrid vehicle on their lot and called the sales department. Denny picked up the call and got back to manager for pricing. After waiting for over 2 hours, he finally called back with 0 discount and a long education on how great deal it is. (Fair for now)
10/8 morning: the vehicle was lowered for few hundreds on their website, which proves the pricing was completely fake from a few hours ago.
10/8 afternoon: We went to the dealership. No one welcomed us or at least say '... Read More DealerRater - Oct 12, 2023
The finance department continues to make promises about paying off the trade-in; however, 22 days later, It still hasn't bee paid off. We're getting calls from lender. We still don't have a bill from the new car we leased. Awful customer service. Everyone keeps passing the buck.
GiGi is outstanding. Off the charts service. Intake, follow up, final delivery .Thank you again.GiGi.
The vehicle I came to look at was as advertised. Jay was attentive and helpful throughout the entire process. He was very straightforward and made the entire buying experience very easy. Jay was considerate of my time and made sure not to waste any of it while getting the deal done. He made for the best overall car buying experience that I could have imagined. Jeep is lucky to have an employee like him.
Islam took good care of my jeep. He got it repaired quickly and explained everything. It has 67000 miles and drives like new thanks to him and his team's efforts!
The service department id difficult to get a hold of schedule routine oil change. There is no operator at the dealership
Overall, I was very happy with the outcome of my car. So far the only thing is that I wish you guys would take a little more pride on returning vehicles, the same way you guys got them. My car was very filthy and parts were left behind.
My service manager Islam always kept me up to date with the status of my Jeep gladiator
Jose in service is exceptional with his customer service and attention. Kept me informed of the status and any changes
Worst service department experience I have had in 40+ year of car ownership. It's not that the service was bad, it was non-existent. I brought my Jeep in with an appointment and after sitting there for 8 days, nobody even looked at it. After the second day without any updates, I started calling and leaving messages, many messages! It took two more days before I finally got someone to answer the phone. But that is only because I called the sales department. They pick up on the first ring in Sales. Bottom line is that dealership only cares about sales, so ... Read More DealerRater - Aug 13, 2023
Made an appointment for time for service. Promptly processed and gave an accurate time for work to be completed. Texted me when done and quickly off the lot. Staff was very polite and friendly. Great service experience.
My July 26, 2023, servicing was excellent. I rate 3-stars to average out the worst customer-care treatment I experienced from my February 14, 2023 service. It was so bad I wrote a letter on March 16 detailing my experience to the General Manager. Receiving no reply I then wrote to the service manager on April 18. No response.
Great service Attentive to customers Clean Great cars Great employees Great help Overall great everything
Got a great deal and dealer was fair in negotiating. They were nice and transparent with the deal.
Very Professional, Rob was very helpful and made the process very smooth and quick, especially for a purchase of a new vehicle.
Islam and kim were great. They really tried to make my experience the best it could be. They did an excellent job and deserve the recognition.
Jack was incredible in helping us find what was best for our family and went above and beyond.
Better then service from the Jeep dealer on Balboa Ave. and plan to come back
Daejon had Excellent service, took my rebel in for a oil change, tire rotation, fluids, and inspection for it's first service after driving it coast to coast. Couldn't be more pleased. In and out the door in just over an hour and half.
Not a great experience at all. Took my jeep there for routine oil change, tire rotation, and inspection. They service advisor was super rude and unfriendly the entire time, never gave me his name and never asked about anything else on the car I might want looked at. He told me it would take about 2 hours to finish and they would call when it was ready, so my wife picked me up and we went home. After 4-5 hours of not hearing from the dealership, I gave them a call to inquire about the progress. It took 30+ min and several ... Read More DealerRater - May 19, 2023
Fastest deal I have ever done! I was in and out of the dealrship in 2 hours with our new car. Alfonzo and finance were amazing!
Charlie made the deal quick, easy and fair. He was very knowledgeable about the vehicle I purchased.
The car-buying experience at this dealership was pretty much seamless and professional -- from the very helpful and non-pushy sales reps, to my selection of the vehicle and test drive to the financing process.
100 % good customer service and stunning car maintenance service advisors along with great customer service
To save myself some time, I'll paste my e-mail to the service department. I've received to no response. For those seeking a quick recap, their service department attempted to use epoxy resin to repair a cracked (leaking) radiator. They billed my extended warranty company for a replacement ($1200+). I advised them I had discovered it and they corrected the issue. If you're not mechanically inclined... steer clear. It might meet the elements of insurance fraud. I'm still working out the details. I'll be going through the proper channels to report this activity.
04/18/23
San Diego Chrysler, Dodge, ... Read More DealerRater - Apr 22, 2023
Very nice and not pushy. Pretty much gave me everything g I asked for. Very clean
Didn’t do what I asked when I did appointment, the only thing was the oil change and rotation, recalls and complaints never got fixed and haven’t got a call for new appointment, no paper work was ever emailed to me like promises about oil change that was done
Great customer service with minimal time without my car and great communication with service tech
Worst customer service I’ve ever experienced!! No return calls. Had my car for 2 days, I called and left text messages with no call back. Finally, I Ubered to dealership to take my car back!
Three different service appts all within a year and not one thing has changed. Poor customer service, Poor communication (no callbacks at all!) and poor management!! Unfortunately, this is the only dealership that could handle my warranty for a Gorilla glass windshield replacement. I've been there three times now and it still has not been replaced. I figured under new management things would have changed but it is still bad with plenty of excuses and dancing around the actual issue!
Every time I get my Vehicle serviced Jose is on top of it and is very helpful. Wonderful service all around.
On my first oil change and tire rotation, I witnessed your techs not rotate the tires. I have pictures, if you'd like.
Everyone there is very courteous and professional. They make my car purchase a pleasure experience.
Terrible customer service. No one would call me back, they had my vehicle for 2 weeks which was totally unexpected. I finally had to show up to figure out where my jeep was. Then they told me it was done last night! …. ya ok. They bring my vehicle out and they had not even replaced my battery which was one of the main reasons I brought it in. I still have no idea why they had it for 2 weeks and refused to call or call bacj
this dealership is the bad xxx and i’m happy to recommend to anyone else good customer service and always friendly staff at all times they informed me i have nothing to worry with my Durango thank you.
Made an appointment for oil service. The oil service and inspection was done in a timely manner. The service advisor was courteous and helpful in our interactions . Was very happy with the service visit
Chose San Diego Chrysler Dodge Jeep Ram to repair my vehicle. The interactions I had with Service Advisor Luis Perez has always been respectful and professional. Had the radiator, a/c condenser, power steering pump, and rack & pinion replaced under MaxCare warranty.
About 2 weeks after the repair I went back to Luis Perez to check out a abnormal sound coming from the radiator every time upon cold start or the first start up of the day. In my POV, it sounds like a person blowing through a harmonica. He said the tech who checked it out claims it was ... Read More DealerRater - Feb 21, 2023
Great communication on our special order Wrangler Rubicon. Also very informative about discounts and incentives.
I would leave zero stars if I had the ability. About a month ago I was notified about a required recall that could only be addressed through one dealership in San Diego. Since the recall had to do with the car's emissions and we needed to get the car smogged in order to get it registered we called to make the appointment as soon as possible. We dropped the car off the next week and picked it up the next day. When we got home the engine compartment and headlights were filling up with smoke and it smelled like ... Read More DealerRater - Feb 13, 2023
I liked my service guy but he was out the day they called me to pick up my car. They charged me $210 for diagnostics on my radio (it skips from channel to channel) but did not detail the results - much less fix the problem. I also asked to have it detailed and that didn’t happen, either.
Car towed in on 1/10/23. No phone calls returned, nobody answers phones. I left an angry message on 1/13, they finally called back saying they found the problem, but couldn't find the part. Drove to the dealership on 1/14, part found would order and install. called 1/17, 1/18, no call returned. 1/19 message that car was ready. Went to pick up car, dealership left the windows open, car was floating in water, guaranteed the car would be ready 1/20, went to pick up car, not ready. 1/21 disgusted as still not ready, took car and left. No apology, no discount, nothing to say.
DO NOT GO HERE! ... Read More DealerRater - Jan 31, 2023
Went in for oil change, tire rotation, wiper fluid, warranty work and smog check. After 3 days, the only work completed was the warranty issues. I could not reach the service department directly for 2 days and had to wait for return calls. This is not my first bad experience with this dealer.
I urge you to not purchase your vehicle here! I purchased my car 10/4/22 and was issued temporary license plates which is now expired as of 1/2/23. I have been to DMV twice and they have explained to me that the dealership has paid the registration but has not submitted any paperwork leaving my status in pending. I have been into the dealership in person more times than anyone should after buying a car because phone calls are purposely hung up on, the finance line is disconnected, and promises to return calls are not made. The dealership told me if I get ... Read More DealerRater - Jan 10, 2023
From the moment I called the dealership and talked with Albert Robinson, I knew this was going to be good experience. We set up an appointment for 1pm on 12-30-22 to come in and look at the 2022 Jeep Cherokee Trailhawk 4x4. When we got to the dealership, Albert was waiting and greeted us at the door. After some pleasantries, we got down to work. We pointed out our Jeep Liberty and he pulled the Trailhawk up behind it so we could get a perspective of size and color. After a test drive of it and the Grand Cherokee Trailhawk 4... Read More DealerRater - Jan 2, 2023